Mobile App Privacy Policy

Effective Date: 2024/07/10

1. Introduction

Welcome to Graphite Security. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Graphite Security (the “App”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.

2. Information We Collect

We may collect the following information through the App:

a. Personal Information: When you use the App to send messages or SOS alerts, we may collect personal details such as your name, email address, phone number, and any other information you provide.
b. GPS Coordinates: We only collect GPS data when you choose to send an SOS message. This data is used solely to determine your location during the SOS event.
c. App Usage and Analytics: We collect information about how you use the App to help us improve our services. This includes data on the features you use, the time spent in the App, and other usage statistics.

3. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve Our Services: We use your information to maintain and enhance the functionality of the App, respond to your inquiries, and provide customer support.
b. To Send SOS Messages: When you send an SOS message, we use your GPS coordinates (if provided) and your stored details to alert our security team.
c. To Analyze Usage: We use app usage data to understand how users interact with the App and to make improvements based on these insights.

4. Information Sharing and Disclosure

We do not share or disclose your personal information except in the following circumstances:

a. With Your Consent: We may share your information with third parties when you have provided your explicit consent.
b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
c. To Protect Rights and Safety: We may disclose your information to protect and defend the rights, property, or safety of Graphite Security, our users, or others.

5. Data Storage and Security

a. Local Storage: Personal details you save in the App are stored locally on your device and are not stored on our servers.
b. Data Security: We implement appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
c. Data Deletion: If you delete the App from your device, all personal information stored in the App will also be deleted.
6. Your Choices
a. Access and Update: You may access and update your personal details stored in the App at any time.
b. Location Services: You can choose to enable or disable location services through your device settings.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Graphite Security
Website: https://graphitesecurity.co.za
Phone: +27 (0)10 109 1037

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.